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About

Who we are, and what we do.

Operating Model

To deliver on our purpose and strategy, we have designed and evolved a highly client-centric operating model that prioritises people over products, and builds internal and external relationships centred around the Financial Wellness of our clients.

At the centre of the model is Client Engagement Solutions, which propels our focus on Financial Wellness. Closely linked are the four businesses that understand and fulfil the needs of specific client segments through appropriate products, distribution and service delivery channels. Our products and solutions businesses design and develop customised value propositions for our clients. These businesses are supported by the group-wide functions that ensure consistent operational support to every area of the business.


Segment Business Client Engagement Solutions Product and Solutions Business
Metropolitan Retail
Momentum Retail
Corporate and Public Sector
Africa and Asia
Multiply
Financial Wellness
Data Analytics
Health
Investments and Savings
Life Insurance
Short-term Insurance
Group-wide functions
Group Finance Risk Management Brand and Corporate Affairs Human Capital and Transformation Group Infrastructure and Operations
Balance Sheet Management (BSM)

Segment businesses

Each business works to develop a deep understanding of the unique needs and goals of our clients. This informs the delivery of market-leading financial solutions that draw on core capabilities across the MMI group.

Metropolitan Retail

Meets the Financial Wellness needs of consumers in South Africa’s middle- to lower-income segment.

Momentum Retail

Meets the Financial Wellness needs of consumers in the South African and UK middle to upper-income segments, as well as small businesses.

Corporate and Public Sector

Provides insurance, health and investment solutions designed to enhance and protect the Financial Wellness of corporate and public sector clients, their employees and their customers.

Africa and Asia

Enters and operates in new and emerging markets outside South Africa by leveraging MMI’s Financial Wellness proposition across multiple segments. It delivers solutions through client-facing brands and distribution channels appropriate to each country.

Client Engagement Solutions

Combines new technologies, business ecosystems and a deep understanding of human behaviour to help clients achieve Financial Wellness. Multiply uses compelling rewards to drive client behaviour that improves Financial Wellness.

Products and solutions businesses

These areas design the solutions that meet the unique Financial Wellness needs of clients identified by our segment businesses.

  • Health - offers medical scheme administration and a platform for the Momentum Health open scheme, Metropolitan closed scheme and CareCross.
  • Investments and Savings provides a single investment capability with an outcome-based investment philosophy to all segments of the group.
  • Life Insurance designs specialised life insurance products to all segments across the group.
  • Short-term Insurance designs specialised short-term insurance products to all segments across the group.

Group-wide functions

Appropriate functions are centralised to ensure an integrated strategy and consistent approach across MMI.

  • Group Finance and Balance Sheet Management - responsible for financial and balance sheet management of MMI Holdings, including financial reporting, governance, company secretariat, investor relations, sustainability, financial position of shareholders, capital management, corporate action, strategic funding, asset-liability matching and group treasury.
  • Risk Management - co-ordinates effective risk management of all risk types including insurance, credit, market, operational and compliance risks.
  • Brand and Corporate Affairs - Incorporates brand, stakeholder relations, communication and social investment.
  • Human Capital and Transformation - Drives MMI’s human capital strategy including leadership accountability for organisational development, human resource operations and transformation.
  • Group Infrastructure and Operations - Steers MMI’s operating model and maintains a secure, sustainable and relevant infrastructure and technology environment.

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